There could be various reasons why your withdrawal was canceled.
You will receive an explanation via your registered email address when this happens. If you have any questions, please reach out to our Customer Support Team via Email or Live Chat.
The most common reasons for cancellation include:
- Requesting a withdrawal after a deposit without playing first.
- Having a non-withdrawable balance due to a bonus.
- Requesting a withdrawal to a method not used for deposit.
- The withdrawal method not being registered in your name.
- Having a pending verification request - you can check your Verification status under the 'My Account' page.
If any of the above reasons apply, ensure you're using your own payment method, have wagered the funds at least once, and check for any verification requests in your 'Account.' If needed, complete the verification and try your withdrawal again.